Gini experienced a critical incident on December 6, 2022 affecting Native Documents and Pay API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents
Update timeline
- resolved Dec 06, 2022, 06:46 PM UTC
Storage servers became full and unable to store more documents. Degradation caused the outage and processing problems. We managed to restore the service and preserve all the data. We are investigating why alert wasn't created when server storage capacity was reaching its limit