Gini incident

Networking issues

Critical Resolved View vendor source →

Gini experienced a critical incident on December 15, 2022 affecting Native Documents and Pay API and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 09:29 AM UTC
Resolved
Dec 16, 2022, 07:15 PM UTC
Duration
1d 9h
Detected by Pingoru
Dec 15, 2022, 09:29 AM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Dec 15, 2022, 09:29 AM UTC

    We are experiencing networking issues that causes our infrastructure not to communicate with external world and doesn't let internal components talk to each other due to failed DNS resolution

  2. resolved Dec 16, 2022, 07:15 PM UTC

    The network outage has been solved. We keep monitoring the system. Full functionality has been restored.