Gini incident

Object Storage System is degraded - we are working on the problem

Major Resolved View vendor source →

Gini experienced a major incident on April 4, 2023 affecting Native Documents and Pay API and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 11:42 AM UTC
Resolved
Apr 04, 2023, 01:12 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 04, 2023, 11:42 AM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Apr 04, 2023, 11:42 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 04, 2023, 12:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2023, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2023, 01:12 PM UTC

    This incident has been resolved.