Gini incident

Security incident Munich myLoc/Mivitec data center. Major Service API outtages

Notice Resolved View vendor source →

Gini experienced a notice incident on May 18, 2023 affecting Pay API and User-Center API, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 03:50 PM UTC
Resolved
May 19, 2023, 07:06 PM UTC
Duration
1d 3h
Detected by Pingoru
May 18, 2023, 03:50 PM UTC

Affected components

Pay APIUser-Center API

Update timeline

  1. identified May 18, 2023, 03:50 PM UTC

    Dear customers, a few minutes ago we received the message via e-mail that the network infrastructure of our data center operator myLOC/Mivitec has been compromised. For security reasons, the entire data center in Munich will be taken offline shortly so that no further damage can occur. According to the first analyses of the data center operator your customer data are NOT affected. However, our service will be unavailable shortly (approx. at 6:00 pm). We are in close contact with myLOC/Mivitec and will keep you informed as soon as we learn more.

  2. identified May 18, 2023, 05:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 19, 2023, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 19, 2023, 07:06 PM UTC

    The incident has been resolved - all systems are operational again