Gini incident

Document Processing is currently impacted

Major Resolved View vendor source →

Gini experienced a major incident on June 30, 2023 affecting Pay API, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 04:24 PM UTC
Resolved
Jun 30, 2023, 09:53 PM UTC
Duration
5h 28m
Detected by Pingoru
Jun 30, 2023, 04:24 PM UTC

Affected components

Pay API

Update timeline

  1. investigating Jun 30, 2023, 04:24 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2023, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2023, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2023, 09:53 PM UTC

    This incident has been resolved.