Gini incident

Document Processing is impacted

Notice Resolved View vendor source →

Gini experienced a notice incident on July 3, 2023 affecting Native Documents and Pay API and 1 more component, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2023, 09:06 AM UTC
Resolved
Jul 03, 2023, 04:13 PM UTC
Duration
7h 6m
Detected by Pingoru
Jul 03, 2023, 09:06 AM UTC

Affected components

Native DocumentsPay APIScanned DocumentsText Documents

Update timeline

  1. investigating Jul 03, 2023, 09:06 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2023, 12:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2023, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2023, 04:13 PM UTC

    The incident has been resolved successfully.