Gini incident

Document processing impacted

Critical Resolved View vendor source →

Gini experienced a critical incident on June 29, 2018 affecting Native Documents and Scanned Documents and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2018, 11:02 AM UTC
Resolved
Jun 29, 2018, 11:56 AM UTC
Duration
53m
Detected by Pingoru
Jun 29, 2018, 11:02 AM UTC

Affected components

Native DocumentsScanned DocumentsText Documents

Update timeline

  1. investigating Jun 29, 2018, 11:02 AM UTC

    We're investigating an elevated number of document processing errors. We are investigating the situation

  2. identified Jun 29, 2018, 11:16 AM UTC

    We have identified a source of the problem and deployed a fix. Documents are being processed again. We continue to monitor the situation

  3. monitoring Jun 29, 2018, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 29, 2018, 11:56 AM UTC

    This incident has been resolved.