Gini incident

document processing is delayed

Critical Resolved View vendor source →

Gini experienced a critical incident on September 2, 2022 affecting Native Documents and Pay API and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2022, 02:29 PM UTC
Resolved
Sep 02, 2022, 05:01 PM UTC
Duration
2h 32m
Detected by Pingoru
Sep 02, 2022, 02:29 PM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Sep 02, 2022, 02:29 PM UTC

    We are currently investigating this issue.

  2. identified Sep 02, 2022, 03:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2022, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2022, 05:01 PM UTC

    This incident has been resolved - a fix has been implemented.