Giganet Outage History
Giganet is up right nowPingoru has recorded 50 incidents for Giganet: 0 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Notice January 16, 2025 Customers internet service is down across Preston Region 5h 39m Full Fibre Broadband (via CityFibre access network)
Started Jan 16, 2025, 06:11 AM UTC· resolved Jan 16, 2025, 11:50 AM UTC
- identified Jan 16, 2025, 06:11 AM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jan 16, 2025, 07:48 AM UTC
Work to restore your service is progressing well. Due to the nature of the work, we are unable to confirm when your service will be fully restored. As soon as work nears completion, we'll share further updates. Thank you.
- resolved Jan 16, 2025, 11:50 AM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.
Notice December 31, 2024 Customer internet service impacted across few regions 3h 39m Full Fibre Broadband (via CityFibre access network)
Started Dec 31, 2024, 11:45 AM UTC· resolved Dec 31, 2024, 03:25 PM UTC
- investigating Dec 31, 2024, 11:45 AM UTC
We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
- identified Dec 31, 2024, 01:31 PM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Dec 31, 2024, 03:24 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 31, 2024, 03:25 PM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.
Critical November 1, 2024 Customer session down in Portsmouth region. 6h 50m Full Fibre Broadband (via CityFibre access network)
Started Nov 01, 2024, 10:17 AM UTC· resolved Nov 01, 2024, 05:08 PM UTC
- identified Nov 01, 2024, 10:17 AM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- resolved Nov 01, 2024, 05:08 PM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.