Giganet incident

Carrier Degraded Service - Affecting Customers Nationwide (17/11/22)

Minor Resolved View vendor source →

Giganet experienced a minor incident on November 17, 2022, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 09:55 AM UTC
Resolved
Nov 18, 2022, 10:04 AM UTC
Duration
1d
Detected by Pingoru
Nov 17, 2022, 09:55 AM UTC

Update timeline

  1. investigating Nov 17, 2022, 09:55 AM UTC

    We are currently aware of a service outage affecting customers traversing one of our partner carrier's network. Date and Time Incident Reported - 17/11/22 Incident Reference - INC0012515 Services Impacted - Degraded Service - Slow upload speeds reports Area / Locations Impacted - National Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

  2. investigating Nov 17, 2022, 10:51 AM UTC

    Our partner carrier are continuing to investigate the cause of the degraded service. As soon as we have more information a further update will be provided. Apologies for any inconvenience caused.

  3. monitoring Nov 17, 2022, 11:11 AM UTC

    Our partner carrier have advised that a fix has now been applied to resolve the performance issue. If you are still experiencing issues that you feel are attributed to this issue please reboot your equipment before contacting [email protected]. Apologies for any inconvenience this may have caused.

  4. resolved Nov 18, 2022, 10:04 AM UTC

    We have now Closed this Incident following 24 hours of monitoring and no further issues being identified. Apologies for any inconvenience this may have caused.