Giganet incident

Giganet Local - Degraded Service (Salisbury, Basingstoke and Winchester) - 23/11/22

Minor Resolved View vendor source →

Giganet experienced a minor incident on November 23, 2022 affecting Giganet Local - Basingstoke and Giganet Local - Winchester and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 03:46 PM UTC
Resolved
Nov 24, 2022, 08:10 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 23, 2022, 03:46 PM UTC

Affected components

Giganet Local - BasingstokeGiganet Local - WinchesterGiganet Local - Salisbury

Update timeline

  1. investigating Nov 23, 2022, 03:46 PM UTC

    We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Giganet has redundant backhaul circuits for service diversity, and as a result, all services have failed over via Basingstoke. We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

  2. investigating Nov 23, 2022, 05:11 PM UTC

    We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester Previous Update (15:46) - We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Latest Update (17:11) - An engineer has been dispatched to the site to investigate. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

  3. monitoring Nov 23, 2022, 06:46 PM UTC

    We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester Previous Update (15:46) - We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Previous Update (17:11) - An engineer has been dispatched to the site to investigate. Latest Update (18:46) - Our partner carrier have advised that a fix has now been applied to resolve the performance issue. If you are still experiencing issues that you feel are attributed to this issue please reboot your equipment before contacting [email protected]. Apologies for any inconvenience this may have caused.

  4. resolved Nov 24, 2022, 08:10 PM UTC

    We have now Closed this Incident following 24 hours of monitoring and no further issues being identified. Apologies for any inconvenience this may have caused.