Giganet incident
Carrier Service Outage Impacting Leased Line Customers (30-01-23)
Giganet experienced a minor incident on January 30, 2023 affecting Carrier - ELITE/IGNITE (Leased line), lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2023, 11:32 AM UTC
We are currently aware of a service outage affecting customers traversing one of our partner carrier's network. Date and Time Incident Reported - 30/1/2023 @ 11:25 Incident Reference - INC0013048 Services Impacted - Business Leased Lines Area / Locations Impacted - Nationwide Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.
- identified Jan 30, 2023, 12:34 PM UTC
Our partner carrier's field and remote engineers are reviewing a fix to ensure this has resolved the incident. Giganet services impacted by this incident appear to be available, however we await further information from our carrier. Again, we apologise for any inconvenience this may have caused.
- monitoring Jan 30, 2023, 05:08 PM UTC
Our partner carrier have confirmed that affected services should now be restored. We will continue to monitor affected services for the next 24 hours before resolving this issue. Should you continue to experience issues that you feel are attributed to this incident please email - [email protected] or phone - 0330 333 3006 Again, we apologise for any inconvenience this may have caused.
- resolved Feb 01, 2023, 04:50 PM UTC
This incident has now been closed following 24 hours of monitoring. Apologies for any inconvenience this may have caused.