Giganet incident
Incoming Email Issue affecting Service and Support Requests / Updates
Giganet experienced a minor incident on February 16, 2023 affecting E-mail, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 16, 2023, 09:16 AM UTC
The issue with external (incoming) emails being sent to our [email protected] and [email protected] mailboxes has now been resolved. Any emails are now being picked up by our service desks and responded to as normal, and we are continuing to monitor the situation until morning. We thank you for you patience and apologise for any inconvenience caused.
- monitoring Feb 17, 2023, 08:25 AM UTC
We have been closely monitoring incoming emails and will continue to monitor throughout the day before we close this issue. Apologies for any inconvenience this may have caused.
- resolved Feb 18, 2023, 07:08 PM UTC
This incident has now been closed following 24 hours of monitoring. Apologies for any inconvenience this may have caused.