Giganet experienced a minor incident on February 27, 2023 affecting Giganet DBX - TelcoSwitch, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2023, 09:57 AM UTC
We have been made aware by one of our voice partners that they are experiencing some intermittent inbound and outbound issues to limited accounts. Our partner are investigating this as a matter of urgency. As soon as we have more information we will provide a further update. We apologise for the inconvenience caused.
- monitoring Feb 27, 2023, 10:32 AM UTC
Our voice partner have advised that service has been fully restored, however they will continue to monitor for the next 4 hours. Should there be no further issues identified this Incident will be Resolved. We apologies for any inconvenience this may have caused.
- resolved Feb 27, 2023, 02:12 PM UTC
Following a period of monitoring and no further issues being identified this incident has now been Resolved Apologies for any inconvenience caused.