Giganet incident
Systems Issue impacting Order Placement and Availability checks (08/03/23)
Giganet experienced a major incident on March 8, 2023 affecting Giganet - Website, lasting 23h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2023, 08:56 AM UTC
We are currently aware of a systems issue that is affecting the placement of orders and availability checks via our website. Our technical teams are working to resolve this issue as quickly as possible and we will provide a further update as soon as we have more information. We apologise for any inconvenience this may cause.
- investigating Mar 08, 2023, 09:43 AM UTC
We are continuing to investigate the root cause of the issue, however we have now identified that this is causing calls to be cut off. If you are experiencing issues getting through please email [email protected] and we will respond to your enquiry as quickly as possible. We apologise for any inconvenience this may cause.
- monitoring Mar 08, 2023, 10:18 AM UTC
A fix has been implemented and we are currently monitoring services. We will continue to monitor affected services for the next 24 hours before resolving this issue. Again, we apologise for any inconvenience this may have caused.
- resolved Mar 09, 2023, 08:40 AM UTC
This incident has now been closed following 24 hours of monitoring. Apologies for any inconvenience this may have caused.