Giganet incident
Carrier Service Outage Impacting all customers on hosted TelcoSwitch Servers
Giganet experienced a critical incident on March 25, 2023 affecting Giganet DBX - TelcoSwitch, lasting 4d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2023, 10:56 AM UTC
We are currently aware of a service outage affecting customers traversing one of our partner carrier's network. Date and Time Incident Reported - 25/03/2023 10:10am Incident Reference - INC0013519 Services Impacted - Customers hosted on TelcoSwitch servers Area / Locations Impacted - All customers on TelcoSwitch servers Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.
- monitoring Mar 25, 2023, 11:28 AM UTC
A fix has been implemented and we are currently monitoring services. We will continue to monitor affected services for the next 24 hours before resolving this issue. Should you continue to experience issues that you feel are attributed to this incident please reboot / restart your equipment as this should resolve the issue. If the issue persists following the reboot / restart of all equipment please either, email - [email protected] or phone - 0330 333 3006 Again, we apologise for any inconvenience this may have caused.
- resolved Mar 29, 2023, 06:33 PM UTC
This incident has been resolved successfully and our monitoring confirms that no further related issues have occured. We apologise for any inconvenience this incident may have caused.