Giganet experienced a minor incident on May 3, 2023 affecting Giganet DBX - TelcoSwitch, lasting 21h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2023, 11:28 AM UTC
We are seeing significantly degraded post delay dial on inbound and outbound calls. The delay is substantial and will therefore feel like calls aren't completing. Our NOC team are aware and investigating with urgency. Service Impact: Loss of Service We will provide updates as we have more information and apologise for any inconvenience this may have caused. Further updates will be provided as we learn more. May 03, 2023 - 11:53 BST
- monitoring May 03, 2023, 11:58 AM UTC
Identified - We have identified the root cause and are rolling out resolution now. We expect service to restore for all impacted customers by 12:45. We will updated further to the status site should the position change during expected resolution. Further details on root cause will be published to this status through the course of today as our teams debrief. Update - We continue to restore service to all customers. That's taking a little longer than we would like due to pent up demand to the platform. We are however actively restoring service to all customers. Thank you for your patience while we continue to do so.
- monitoring May 03, 2023, 04:23 PM UTC
Monitoring - Traffic for all impacted customers has now been fully restored. We continue to monitor closely and will leave the incident open both whilst our teams monitor and to allow posting of debrief in due course to this status.
- monitoring May 03, 2023, 04:24 PM UTC
We are continuing to monitor for any further issues.
- resolved May 04, 2023, 09:09 AM UTC
All systems are back up and running. May 04, 2023 - 10:08 BST