Giganet incident

Customers internet connectivity is down in Scotland region which is impacting 67 customers.

Major Resolved View vendor source →

Giganet experienced a major incident on May 3, 2024 affecting Full Fibre Broadband (via CityFibre access network), lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 01:05 PM UTC
Resolved
May 03, 2024, 04:15 PM UTC
Duration
3h 9m
Detected by Pingoru
May 03, 2024, 01:05 PM UTC

Affected components

Full Fibre Broadband (via CityFibre access network)

Update timeline

  1. identified May 03, 2024, 01:05 PM UTC

    There is an outage on CityFibre network and their internal technical team is currently investigating the issue and no ETR provided.

  2. resolved May 03, 2024, 04:15 PM UTC

    We're pleased to confirm that work, to repair the damaged fibre, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We're sorry for any inconvenience caused.