Giganet Outage History

Giganet had 8 outages in the last 2 years totaling 84h 13m of downtime — averaging 0.3 incidents per month.

There were 8 Giganet outages since June 17, 2024 totaling 84h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.giga.net.uk

Notice January 16, 2025

Customers internet service is down across Preston Region

Detected by Pingoru: Jan 16, 2025, 06:11 AM UTC
Resolved: Jan 16, 2025, 11:50 AM UTC
Duration: 5h 39m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 3 updates

identified Jan 16, 2025, 06:11 AM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Jan 16, 2025, 07:48 AM UTC

Work to restore your service is progressing well. Due to the nature of the work, we are unable to confirm when your service will be fully restored. As soon as work nears completion, we'll share further updates. Thank you.
resolved Jan 16, 2025, 11:50 AM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Notice December 31, 2024

Customer internet service impacted across few regions

Detected by Pingoru: Dec 31, 2024, 11:45 AM UTC
Resolved: Dec 31, 2024, 03:25 PM UTC
Duration: 3h 39m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 4 updates

investigating Dec 31, 2024, 11:45 AM UTC

We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
identified Dec 31, 2024, 01:31 PM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Dec 31, 2024, 03:24 PM UTC

We are continuing to work on a fix for this issue.
resolved Dec 31, 2024, 03:25 PM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Critical November 1, 2024

Customer session down in Portsmouth region.

Detected by Pingoru: Nov 01, 2024, 10:17 AM UTC
Resolved: Nov 01, 2024, 05:08 PM UTC
Duration: 6h 50m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 2 updates

identified Nov 01, 2024, 10:17 AM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
resolved Nov 01, 2024, 05:08 PM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Critical October 16, 2024

Customer internet session is currently down in Glasgow region

Detected by Pingoru: Oct 16, 2024, 06:09 AM UTC
Resolved: Oct 16, 2024, 07:23 PM UTC
Duration: 13h 13m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 3 updates

identified Oct 16, 2024, 06:09 AM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Oct 16, 2024, 10:12 AM UTC

Work to restore your service is progressing well. Due to the nature of the work, we are unable to confirm when your service will be fully restored. As soon as work nears completion, we'll share further updates. You can also stay up to date by visiting our status page. Thank you.
resolved Oct 16, 2024, 07:23 PM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Critical July 11, 2024

Customers internet connectivity is down in Worthing region which is impacting 118 customers.

Detected by Pingoru: Jul 11, 2024, 11:57 AM UTC
Resolved: Jul 12, 2024, 07:25 AM UTC
Duration: 19h 27m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 8 updates

investigating Jul 11, 2024, 11:57 AM UTC

We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
identified Jul 11, 2024, 04:21 PM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Jul 11, 2024, 06:49 PM UTC

The vendor is currently on site and investigating. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Jul 11, 2024, 09:00 PM UTC

Engineers are currently working on the site to mitigate the issue. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Jul 11, 2024, 11:19 PM UTC

Our team has identified a potential cause of the outage and is actively working on a resolution We'll continue to update this page with further updates. Thank you for your patience!
identified Jul 12, 2024, 02:25 AM UTC

Emergency Restoration Services (ERS) have been engaged and is actively working on a resolution We'll continue to update this page with further updates. Thank you for your patience!
identified Jul 12, 2024, 06:40 AM UTC

Emergency Restoration Services (ERS) Engineers are actively working on a resolution We'll continue to update this page with further updates. Thank you for your continued patience.
resolved Jul 12, 2024, 07:25 AM UTC

The services has been resolved. Our team has successfully addressed the issue, and services are now fully operational. Thank you for your patience and understanding.

Read the full incident report →

Critical July 4, 2024

Giganet Leaseline customers connectivity is down

Detected by Pingoru: Jul 04, 2024, 10:56 PM UTC
Resolved: Jul 05, 2024, 09:30 AM UTC
Duration: 10h 34m

Affected: Full Fibre Broadband (via Giganet's access network)

Timeline · 4 updates

investigating Jul 04, 2024, 10:56 PM UTC

We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
identified Jul 05, 2024, 12:11 AM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
identified Jul 05, 2024, 04:09 AM UTC

Work to restore your service is progressing well. We do not have the estimated time of recovery at the moment, If there are any further updates, we’ll update this page. Thank you.
resolved Jul 05, 2024, 09:30 AM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Notice June 20, 2024

Customers internet connectivity is down in Scotland region which is impacting 678 customers.

Detected by Pingoru: Jun 20, 2024, 01:03 PM UTC
Resolved: Jun 20, 2024, 04:02 PM UTC
Duration: 2h 58m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 3 updates

investigating Jun 20, 2024, 01:03 PM UTC

We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
identified Jun 20, 2024, 02:09 PM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
resolved Jun 20, 2024, 04:02 PM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →

Notice June 17, 2024

Customers internet connectivity is down which is impacting 90 customers.

Detected by Pingoru: Jun 17, 2024, 10:14 AM UTC
Resolved: Jun 18, 2024, 08:05 AM UTC
Duration: 21h 50m

Affected: Full Fibre Broadband (via CityFibre access network)

Timeline · 3 updates

investigating Jun 17, 2024, 10:14 AM UTC

We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
identified Jun 17, 2024, 04:07 PM UTC

Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
resolved Jun 18, 2024, 08:05 AM UTC

We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.

Read the full incident report →