Giganet incident
City Fibre Flex services and Leased Line LOS/Packet loss.
Giganet experienced a notice incident on December 18, 2023 affecting Giganet Core - London Docklands (LD8), lasting 15h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2023, 10:37 AM UTC
We have an ongoing issue on LD8 city fibre NNI EN33579328. This has impacted around 60 customers. Our technical team is investigating the issue. We apologise for any inconvenience caused.
- investigating Dec 18, 2023, 01:54 PM UTC
Following our earlier update, it has been identified by our network operations team that some equipment within the data centre requires replacement. An emergency planned outage is organised for the remedial work in Out of Office Hours. We expect all the services back online by 6 AM tomorrow morning. We apologise for any inconvenience caused.
- identified Dec 19, 2023, 12:18 AM UTC
Following our earlier update, an emergency planned outage organised for the remedial work during the Out of Office Hours is in progress now. We expect all the services back online by 6 AM tomorrow morning. We apologise for any inconvenience caused.
- resolved Dec 19, 2023, 01:39 AM UTC
The incident has been resolved as the network operations team replaced the faulty equipment within the data centre. We apologise for any inconvenience caused.