Giganet experienced a notice incident on May 15, 2024 affecting E-mail, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2024, 10:57 AM UTC
We’re aware of an outage affecting some B2B customers due to an issue with ServiceNow. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when the services will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
- investigating May 16, 2024, 09:42 AM UTC
Work to restore your service is progressing well. We do not have the estimated time of recovery at the moment. If there are any further updates, we’ll update this page. Thank you.
- investigating May 16, 2024, 11:04 AM UTC
Work to restore your service is progressing well. We do not have the estimated time of recovery at the moment. If there are any further updates, we’ll update this page.
- monitoring May 16, 2024, 04:07 PM UTC
We're pleased to confirm a work around is currently in place and all emails are now been processed as expected. Your service should now be fully restored. We are sorry for any inconvenience caused.
- resolved May 17, 2024, 04:33 PM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. We are sorry for any inconvenience caused.