Giganet incident
Giganet Leaseline customers connectivity is down
Giganet experienced a critical incident on July 4, 2024 affecting Full Fibre Broadband (via Giganet's access network), lasting 10h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2024, 10:56 PM UTC
We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
- identified Jul 05, 2024, 12:11 AM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jul 05, 2024, 04:09 AM UTC
Work to restore your service is progressing well. We do not have the estimated time of recovery at the moment, If there are any further updates, we’ll update this page. Thank you.
- resolved Jul 05, 2024, 09:30 AM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.