Giganet incident
Customers internet connectivity is down in Worthing region which is impacting 118 customers.
Giganet experienced a critical incident on July 11, 2024 affecting Full Fibre Broadband (via CityFibre access network), lasting 19h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2024, 11:57 AM UTC
We’re aware of an outage affecting some customers in your area. Our engineers are investigating the cause and once confirmed, we will be able to determine the work required and an estimate of when your service will be restored. We'll update this page as soon as we have an update. We’re sorry for the inconvenience caused.
- identified Jul 11, 2024, 04:21 PM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jul 11, 2024, 06:49 PM UTC
The vendor is currently on site and investigating. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jul 11, 2024, 09:00 PM UTC
Engineers are currently working on the site to mitigate the issue. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jul 11, 2024, 11:19 PM UTC
Our team has identified a potential cause of the outage and is actively working on a resolution We'll continue to update this page with further updates. Thank you for your patience!
- identified Jul 12, 2024, 02:25 AM UTC
Emergency Restoration Services (ERS) have been engaged and is actively working on a resolution We'll continue to update this page with further updates. Thank you for your patience!
- identified Jul 12, 2024, 06:40 AM UTC
Emergency Restoration Services (ERS) Engineers are actively working on a resolution We'll continue to update this page with further updates. Thank you for your continued patience.
- resolved Jul 12, 2024, 07:25 AM UTC
The services has been resolved. Our team has successfully addressed the issue, and services are now fully operational. Thank you for your patience and understanding.