Giganet incident
Customers internet service is down across Preston Region
Giganet experienced a notice incident on January 16, 2025 affecting Full Fibre Broadband (via CityFibre access network), lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2025, 06:11 AM UTC
Our engineers have confirmed that there is an issue with our third party provider which has led to the disruption to your service. We are currently working closely with the provider to confirm how long it will take to restore your service. We'll continue to update this page with further updates. Thank you for your patience
- identified Jan 16, 2025, 07:48 AM UTC
Work to restore your service is progressing well. Due to the nature of the work, we are unable to confirm when your service will be fully restored. As soon as work nears completion, we'll share further updates. Thank you.
- resolved Jan 16, 2025, 11:50 AM UTC
We're pleased to confirm that work, to restore your service, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We are sorry for any inconvenience caused.