GGNetwork incident

Issue on displaying balance in some regions.

Minor Resolved View vendor source →

GGNetwork experienced a minor incident on April 18, 2024 affecting Lobby, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 08:58 AM UTC
Resolved
Apr 18, 2024, 11:09 AM UTC
Duration
2h 11m
Detected by Pingoru
Apr 18, 2024, 08:58 AM UTC

Affected components

Lobby

Update timeline

  1. investigating Apr 18, 2024, 08:58 AM UTC

    We found the issue that the players in some regions of Europe may be experiencing the avatar and balance not displaying. We are currently investigating and plan to fix it promptly

  2. identified Apr 18, 2024, 09:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2024, 10:24 AM UTC

    fixed for the desktop version first.

  4. resolved Apr 18, 2024, 11:09 AM UTC

    The mobile version has been fixed as well.