GGNetwork incident

Onboarding / Payment / Promotion Service Outage Notice

Notice Resolved View vendor source →

GGNetwork experienced a notice incident on May 31, 2024 affecting Payment and Promotion, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 10:48 AM UTC
Resolved
May 31, 2024, 04:36 PM UTC
Duration
5h 48m
Detected by Pingoru
May 31, 2024, 10:48 AM UTC

Affected components

PaymentPromotion

Update timeline

  1. investigating May 31, 2024, 10:48 AM UTC

    We are currently experiencing an outage affecting our Onboarding, Payment, and Promotion services. Players with funded wallets can still log in and play without any issues.

  2. identified May 31, 2024, 10:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 31, 2024, 10:57 AM UTC

    We are actively working on a resolution. We estimate that the issue will be fixed by 15:00 UTC

  4. monitoring May 31, 2024, 04:02 PM UTC

    The issue has been resolved, and we will continue to monitor the stability of our system.

  5. resolved May 31, 2024, 04:36 PM UTC

    This incident has been resolved.