GGNetwork incident

Temporary instability in players transaction service

Minor Resolved View vendor source →

GGNetwork experienced a minor incident on December 17, 2024 affecting Account Service, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 07:50 AM UTC
Resolved
Dec 17, 2024, 04:22 PM UTC
Duration
8h 32m
Detected by Pingoru
Dec 17, 2024, 07:50 AM UTC

Affected components

Account Service

Update timeline

  1. identified Dec 17, 2024, 02:26 PM UTC

    It has been confirmed that the player transaction service has been temporarily degraded due to a surge in traffic. Some players may experience issues with fund-related transactions, such as Buy-in and Cash Out, but the issue is expected to be resolved soon

  2. monitoring Dec 17, 2024, 02:28 PM UTC

    The issue has been resolved. All the pending transactions will be fully processed in a few hours.

  3. resolved Dec 17, 2024, 04:22 PM UTC

    This incident has been resolved.