Multiple reports of client login slowness and web admin slowness

Update timeline

1. resolved Nov 11, 2023, 04:27 PM UTC

   Type: Incident Duration: 2 days, 23 hours and 36 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Nov 11, 16:27:29 GMT+0 - Investigating - We are currently investigating this incident. When more information is available we will send an update. Nov 11, 18:35:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. We are leveling up some backend components to bring the issue to a resolution. Client operations should soon return to normal. Nov 12, 23:08:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Thank you for your patience during this time. Stay tuned for further updates. Nov 14, 14:24:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time. Please stay tuned for further details. Nov 14, 16:03:57 GMT+0 - Resolved - This incident has been resolved. All client and admin functionality should now be restored. Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist. Have a great day!