ggCircuit experienced a major incident on November 2, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 02, 2024, 02:28 PM UTC
Type: Incident Duration: 6 hours and 37 minutes Affected Components: Desktop Client, Web Admin Nov 2, 17:17:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Thank you for your utmost patience as we continue to work to bring services back online. Nov 2, 14:28:00 GMT+0 - Investigating - We have received multiple reports of ggLeap slowing down and encountering errors when logging in. We've got our ggExperts investigating the issue right now. Stay tuned for further details/updates! Nov 2, 15:20:33 GMT+0 - Identified - We've identified the issue and are in the process of taking corrective action. Nov 2, 15:49:13 GMT+0 - Identified - We are continuing to work on a fix for this incident. In the short-term, if you press CTRL+ALT+SHIFT+U at any client PC you can drop it into admin mode to bypass the ggLeap shell to keep the gamers gaming! Nov 2, 18:48:39 GMT+0 - Monitoring - We're still working to bring services back online, please rest assured that we are doing everything in our power to post some positive results! Nov 2, 19:01:22 GMT+0 - Identified - We have identified additional factors which have contributed to today's outage. Thank you for your patience as we work through this situation. Stay tuned for further updates. Nov 2, 20:41:24 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have increased server capacity to allow for further diagnostics and troubleshooting. Thank you for your patience as our ggExperts continue to work to bring this issue to a resolution ASAP. Nov 2, 21:05:28 GMT+0 - Resolved - This incident has been resolved. Thanks for your patience as we worked through this problem. If you continue to experience any issue, please reach out to our 24/7 support team at with the purple chat bubble in the lower-right.