ggCircuit incident

House Account Auto Login - Epic Games - Failure to Automatically Log In on Updated Launcher Version

Minor Resolved View vendor source →

ggCircuit experienced a minor incident on October 3, 2023, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 12:20 AM UTC
Resolved
Oct 04, 2023, 12:27 AM UTC
Duration
1d
Detected by Pingoru
Oct 03, 2023, 12:20 AM UTC

Update timeline

  1. identified Oct 03, 2023, 12:20 AM UTC

    We are currently investigating this incident. We have received multiple reports that a new version of the Epic Games launcher has resulted in failure to complete auto-login for house accounts. This issue has been reported to the development team and we will update here as soon as we have more information. It is currently anticipated that only a reboot (or re-login to Windows) would be required to receive the new changes when they are completed..

  2. identified Oct 03, 2023, 10:41 AM UTC

    We are continuing to work on a fix for this incident. A fix should be released shortly. It is still anticipated that only a reboot of client machines will be required to restore functionality..

  3. resolved Oct 04, 2023, 12:27 AM UTC

    This incident has been resolved. The Epic Games launcher has reverted to its previous UI layout. We are prepared for if/when the new layout returns, however..