ggCircuit incident

Multiple reports of client login slowness and web admin slowness

Minor Resolved View vendor source →

ggCircuit experienced a minor incident on November 11, 2023, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2023, 04:27 PM UTC
Resolved
Nov 14, 2023, 04:03 PM UTC
Duration
2d 23h
Detected by Pingoru
Nov 11, 2023, 04:27 PM UTC

Update timeline

  1. investigating Nov 11, 2023, 04:27 PM UTC

    We are currently investigating this incident. When more information is available we will send an update..

  2. identified Nov 11, 2023, 06:35 PM UTC

    We are continuing to work on a fix for this incident. We are leveling up some backend components to bring the issue to a resolution. Client operations should soon return to normal..

  3. identified Nov 12, 2023, 11:08 PM UTC

    We are continuing to work on a fix for this incident. Thank you for your patience during this time. Stay tuned for further updates..

  4. monitoring Nov 14, 2023, 02:24 PM UTC

    We implemented a fix and are currently monitoring the result. At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time. Please stay tuned for further details..

  5. resolved Nov 14, 2023, 04:03 PM UTC

    This incident has been resolved. All client and admin functionality should now be restored. Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist. Have a great day!.