Geoscape Australia incident
PSMA Cloud - Maintenance Notification
Geoscape Australia experienced a major incident on June 14, 2018 affecting Addresses API, lasting 13h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2018, 12:35 PM UTC
The planned maintenance outages to PSMA Cloud are continuing beyond the nominated maintenance period due to complications with the deployment. We are working to restore the service to operation as soon as possible. Best Regards PSMA Support Team PSMA Australia Limited Unit 6, Level 2, 113 Canberra Avenue, Griffith ACT 2603 T: +61 (0)2 6260 9099 E: [email protected] www.psma.com.au
- monitoring Jun 14, 2018, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 14, 2018, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 14, 2018, 09:42 PM UTC
We continue to experience issues restoring PSMA Cloud services after the maintenance activity. Overnight, we were able to restore all functions except address verification to GNAF (PSMA:GNAF_verifyParsedAddress and PSMA:GNAF_verifyUnparsedAddress). Our technical services are still working to restore all services to operation as soon as possible. Best Regards PSMA Support Team PSMA Australia Limited Unit 6, Level 2, 113 Canberra Avenue, Griffith ACT 2603 T: +61 (0)2 6260 9099 E: [email protected] www.psma.com.au
- resolved Jun 15, 2018, 02:14 AM UTC
We are happy to announce that all PSMA Cloud services have now been restored to normal operation. Post-mortem information will be provided through our status page in the near future. PSMA apologies for the delays and inconvenience to you and your clients. If you require further information or have any other questions please contact PSMA Support ([email protected])