Geoscape Australia incident
Outage - Addresses API and PSMA Could
Geoscape Australia experienced a critical incident on August 21, 2020 affecting Addresses API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2020, 12:52 AM UTC
The Addresses API and PSMA Cloud are currently experiencing an outage to address verification services. We are currently working to restore these services as soon as possible and will update this incident as the situation progresses. Best Regards, PSMA Support Team PSMA Australia Limited T: +61 (0)2 6260 9000 E: [email protected] www.support.psma.com.au
- identified Aug 21, 2020, 01:20 AM UTC
The issue has been identified as a loss in connection to the GNAF/GNAF Live address data store. Our hosting provider is currently taking Priority 1 action to resolve the issue.
- monitoring Aug 21, 2020, 01:27 AM UTC
The services have been restored and we are monitoring progress.
- resolved Aug 21, 2020, 02:40 AM UTC
This incident has been resolved.