Geoscape Australia incident

PSMA Cloud - GNAF Live AV functions not returning WA addresses

Minor Resolved View vendor source →

Geoscape Australia experienced a minor incident on August 31, 2020, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2020, 12:58 AM UTC
Resolved
Aug 31, 2020, 02:29 AM UTC
Duration
1h 31m
Detected by Pingoru
Aug 31, 2020, 12:58 AM UTC

Update timeline

  1. investigating Aug 31, 2020, 12:58 AM UTC

    The GNAF Live automated address loading process has failed to load WA addresses. This means the GNAF Live address verification functions in PSMA Cloud will not return WA addresses. Notes Addresses for all other states/territories are available. The GNAF address verification functions are unaffected and will return all addresses API services (Predictive AV and Addresses API) are unaffected We are currently working to restore the WA address data as soon as possible and will update this incident as the situation progresses. Best Regards, PSMA Support Team PSMA Australia Limited T: +61 (0)2 6260 9000 (Option 2) E: [email protected] http://support.psma.com.au

  2. identified Aug 31, 2020, 01:19 AM UTC

    We have restored the backup copy of WA addresses from yesterday. Services have returned, however, today's update has not been applied.

  3. resolved Aug 31, 2020, 02:29 AM UTC

    We have traced the issue to a corrupt supply file. The supply issue should be resolved today and we expect tomorrow's update to run successfully.