Geoscape Australia incident

Addresses API - poor performance and outage

Major Resolved View vendor source →

Geoscape Australia experienced a major incident on March 25, 2021 affecting Addresses API, lasting 20h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2021, 09:59 AM UTC
Resolved
Mar 26, 2021, 06:03 AM UTC
Duration
20h 3m
Detected by Pingoru
Mar 25, 2021, 09:59 AM UTC

Affected components

Addresses API

Update timeline

  1. monitoring Mar 25, 2021, 09:59 AM UTC

    - The Addresses API experienced very poor performance to unresponsive between 6:18PM and 7:54PM AEDT 25 March. - The issue was caused by insufficient resources being available to respond to increased loads on the service. - Increased resources have been applied and services have returned to expected operation. - We will continue to monitor over the next 24 hours to ensure adequate capacity is available to maintain stable operations.

  2. resolved Mar 26, 2021, 06:03 AM UTC

    This incident has been resolved.