Geoscape Australia incident

APIs - Address data issue

Critical Resolved View vendor source →

Geoscape Australia experienced a critical incident on November 27, 2019 affecting Addresses API, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2019, 02:23 AM UTC
Resolved
Nov 27, 2019, 03:20 AM UTC
Duration
57m
Detected by Pingoru
Nov 27, 2019, 02:23 AM UTC

Affected components

Addresses API

Update timeline

  1. investigating Nov 27, 2019, 02:23 AM UTC

    The Addresses API is currently experiencing issues obtaining address data. We are currently investigating the issue and working to restore the services as soon as possible. We will update this incident as the situation progresses. Best Regards, PSMA Support Team PSMA Australia Limited T: +61 (0)2 6260 9000 E: [email protected] www.support.psma.com.au

  2. resolved Nov 27, 2019, 03:20 AM UTC

    Our team was able to identify the issue and instigate a server recovery which resolved it immediately. Services have been returned to normal operation.