Gemfury incident

403 errors

Minor Resolved View vendor source →

Gemfury experienced a minor incident on February 12, 2020 affecting Repo endpoints, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2020, 03:55 PM UTC
Resolved
Feb 12, 2020, 07:41 PM UTC
Duration
3h 46m
Detected by Pingoru
Feb 12, 2020, 03:55 PM UTC

Affected components

Repo endpoints

Update timeline

  1. investigating Feb 12, 2020, 03:55 PM UTC

    Investigating reports of sporadic 403 errors for valid tokens, and possible slowness.

  2. investigating Feb 12, 2020, 04:03 PM UTC

    Seeing spikes up to 9% of requests, from a baseline of 0.5-1%. Rolling back to an earlier build, and disabling experimental optimizations. Bigger accounts may experience greater latencies.

  3. monitoring Feb 12, 2020, 04:43 PM UTC

    403 errors are back below 0.5%, but as predicted, latencies are up. We're going to slowly bring back some optimizations.

  4. monitoring Feb 12, 2020, 07:24 PM UTC

    We were still seeing errors, so we're turning off the optimizations again.

  5. resolved Feb 12, 2020, 07:41 PM UTC

    Everything looks better now. We're going to close the incident while we continue to investigate the root cause.