Gemfury incident

Sporadic errors

Major Resolved View vendor source →

Gemfury experienced a major incident on April 21, 2021 affecting Dashboard and API and 1 more component, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2021, 03:11 AM UTC
Resolved
Apr 21, 2021, 03:24 PM UTC
Duration
12h 12m
Detected by Pingoru
Apr 21, 2021, 03:11 AM UTC

Affected components

DashboardAPIRepo endpoints

Update timeline

  1. investigating Apr 21, 2021, 03:11 AM UTC

    We are looking into reports of sporadic repo and dashboard errors

  2. investigating Apr 21, 2021, 03:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2021, 06:21 AM UTC

    A number of repo instances have crashed. Restarted crashed instances, and scaled up. This should have been handled automatically - looking into why this did not happen.

  4. resolved Apr 21, 2021, 03:24 PM UTC

    Error rates are holding low. We will resolve this incident while continuing to investigate the root cause with our platform provider. We will separately investigate and address the issue of subpar incident response.