Geekbot incident

Issue with channels and bot invitation for a small group of users

Minor Resolved View vendor source →

Geekbot experienced a minor incident on September 30, 2021 affecting API, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2021, 04:44 PM UTC
Resolved
Sep 30, 2021, 06:46 PM UTC
Duration
2h 2m
Detected by Pingoru
Sep 30, 2021, 04:44 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 30, 2021, 04:44 PM UTC

    We’re currently investigating this connection issue and we’ll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption.

  2. identified Sep 30, 2021, 05:13 PM UTC

    Our engineers have identified the issue and are working hard to resolve it. We’ll keep you posted as soon as we have more information. Thanks for your patience and understanding.

  3. monitoring Sep 30, 2021, 05:59 PM UTC

    We deployed a fix for the connection issue, resolving the issue for all affected customers. We will keep monitoring our logs to ensure this does not happen again. Thank you for your patience and understanding!

  4. resolved Sep 30, 2021, 06:46 PM UTC

    On September 30, 2021, a small group of customers experienced issues where the bot was not visible in broadcast channels. We deployed a fix, resolving the issue for all affected customers. We apologize for any disruption this has caused and thank you for your continued patience.