Geckoboard Outage History
Geckoboard is up right nowPingoru has recorded 54 incidents for Geckoboard: 25 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 3 | 88 of 744 (12%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Notice October 3, 2025 Identified issues with ProfitWell 39m
Started Oct 03, 2025, 10:45 AM UTC· resolved Oct 03, 2025, 11:25 AM UTC
- identified Oct 03, 2025, 10:45 AM UTC
We have identified that the TLS certificate sent by the (ProfitWell) application has expired, which is affecting our integration. We’ll report and work with our partner to resolve the issue as quickly as possible. We’ll keep you updated on progress.
- resolved Oct 03, 2025, 11:25 AM UTC
This issue has now been resolved. The expired TLS certificate on the ProfitWell side has been updated, and our integration is functioning normally again. Please don’t hesitate to reach out if you still notice issues.
Minor September 16, 2025 Investigating issues with Aircall widgets not updating 9h 51m Web Application
Started Sep 16, 2025, 08:24 PM UTC· resolved Sep 17, 2025, 06:16 AM UTC
- investigating Sep 16, 2025, 08:24 PM UTC
We are currently investigating Aircall widgets not receiving any updates at the moment. We'll provide updates as we learn more.
- identified Sep 16, 2025, 10:40 PM UTC
We have mitigated the issue, and existing Aircall widgets are updating again as expected. However, new Aircall connections made in Geckoboard may experience delays and issues with widget updates. We will continue to post updates as more information becomes available.
- identified Sep 17, 2025, 05:27 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 17, 2025, 06:16 AM UTC
The issue affecting Aircall widgets has now been fully resolved. Please get in touch with us at [email protected] if you experience any further issues.
Notice September 1, 2025 Email Snapshot Deliverability 2d 22h
Started Sep 01, 2025, 03:39 PM UTC· resolved Sep 04, 2025, 02:07 PM UTC
- identified Sep 01, 2025, 03:39 PM UTC
We have identified an issue affecting email snapshot deliverability, where some dashboard snapshots are not successfully delivered. We are working with our provider to resolve the issue and will post updates until it's all sorted out.
- resolved Sep 04, 2025, 02:07 PM UTC
The service incident affecting email snapshot deliverability is now resolved. Thank you for being so patient. Please get in touch with us at [email protected] if you experience any further issues.
Notice August 26, 2025 Investigating issues with Jira Cloud widgets 23h
Started Aug 26, 2025, 10:07 AM UTC· resolved Aug 27, 2025, 09:08 AM UTC
- investigating Aug 26, 2025, 10:07 AM UTC
We’re currently investigating an issue affecting Jira Cloud widgets. Our team is working on a fix and we’ll share updates as soon as possible.
- resolved Aug 27, 2025, 09:08 AM UTC
The issue affecting Jira Cloud widgets is now resolved. Thank you for your patience. If you experience any further issues, please reach out to our Customer Success team at [email protected], and we'll be happy to help further.
Notice August 13, 2025 Investigating issues with new Close connections 2h 54m
Started Aug 13, 2025, 04:10 PM UTC· resolved Aug 13, 2025, 07:04 PM UTC
- investigating Aug 13, 2025, 04:10 PM UTC
We’re currently investigating an issue preventing the creation of new connections to the Close data source. We’ll share updates as soon as we have more information.
- resolved Aug 13, 2025, 07:04 PM UTC
We have identified the issue preventing new Close data source connections and deployed a fix. New connections are now authenticating properly. If you continue to have trouble, please reach out to our Customer Success team at [email protected], and we'll be happy to help further.
Minor August 5, 2025 Widget Updates Delayed 1h 17m Web Application
Started Aug 05, 2025, 04:06 PM UTC· resolved Aug 05, 2025, 05:24 PM UTC
- investigating Aug 05, 2025, 04:06 PM UTC
We are investigating an issue with delayed widget updates and will provide updates as we learn more.
- monitoring Aug 05, 2025, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 05:24 PM UTC
Widgets are now updating as expected. Please email us at [email protected], or contact us within the App, if you experience any trouble with your widgets. Thank you for your patience!
Minor July 18, 2025 Partial outage to Google Authentication services 3h 36m Web Application
Started Jul 18, 2025, 03:43 PM UTC· resolved Jul 18, 2025, 07:20 PM UTC
- identified Jul 18, 2025, 03:43 PM UTC
We have identified that there is a partial outage affecting Google Authentication and services powered by Google Cloud. Some Google connections may be impacted while Google works to restore service. We will provide further updates as we learn more about the issue.
- monitoring Jul 18, 2025, 06:08 PM UTC
Google has indicated that they've fixed the issue affecting authentication to their services, and we are seeing connections in Geckoboard coming back online. We will continue to monitor the behavior and provide further updates.
- resolved Jul 18, 2025, 07:20 PM UTC
Google has resolved the issue affecting authentication through Google Services. If you have any trouble with your dashboards or widget refresh rates, please get in touch with our team directly at [email protected], and we will help further. Thank you for your patience and understanding.
Notice July 15, 2025 We are investigating an issue with the sign-up page 12m
Started Jul 15, 2025, 10:41 AM UTC· resolved Jul 15, 2025, 10:53 AM UTC
- investigating Jul 15, 2025, 10:41 AM UTC
We are currently investigating issues with the sign-up page that is preventing users from starting a trial. We'll provide updates as we learn more.
- resolved Jul 15, 2025, 10:53 AM UTC
The service incident related to the sign-up page is now resolved. Thank you for your patience. Please get in touch with us at [email protected] if you experience any further issues.
Minor June 17, 2025 Issues with widgets failing to load 1h 11m Web Application
Started Jun 17, 2025, 08:26 PM UTC· resolved Jun 17, 2025, 09:37 PM UTC
- investigating Jun 17, 2025, 08:26 PM UTC
We are currently investigating issues with widgets failing to load. We'll provide updates as we learn more.
- identified Jun 17, 2025, 09:09 PM UTC
We have identified the issue affecting widgets that are failing to load, and we are in the process of applying a solution. We will continue to post updates here as they are available.
- monitoring Jun 17, 2025, 09:16 PM UTC
A fix has been implemented for widgets that were failing to load. We are monitoring the behavior, and dashboards will be back online shortly.
- resolved Jun 17, 2025, 09:37 PM UTC
Most dashboards and widgets have now successfully reloaded and are updating again as expected. There may be a short delay while spreadsheet service connections are re-authenticated. Please email us at [email protected], or contact us within the App, if you experience any continued trouble with dashboards or widgets failing to load properly. Thank you for your patience!
Minor June 16, 2025 Issues with LinkedIn widgets 1h 9m Web Application
Started Jun 16, 2025, 01:21 PM UTC· resolved Jun 16, 2025, 02:31 PM UTC
- investigating Jun 16, 2025, 01:21 PM UTC
We are currently investigating issues with LinkedIn widgets. We'll provide updates as we learn more.
- monitoring Jun 16, 2025, 01:46 PM UTC
We've deployed an update to our LinkedIn integration and see that this has resolved the errors. We'll continue to monitor the situation and update again shortly.
- resolved Jun 16, 2025, 02:31 PM UTC
The issue with LinkedIn widgets has now been resolved. Please contact us at [email protected] if you have any further issues.
Notice April 30, 2025 Issue Connecting Intercom (EU/AU Hosted Accounts) 27d 22h
Started Apr 30, 2025, 11:27 AM UTC· resolved May 28, 2025, 10:16 AM UTC
- identified Apr 30, 2025, 11:27 AM UTC
We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.
- resolved May 28, 2025, 10:16 AM UTC
The issue affecting Intercom connections for accounts hosted in the EU and AU regions has now been resolved. We’ve worked closely with Intercom to implement a fix, and connections should now be functioning as expected. Please get in touch with us if you continue to experience issues.
Critical March 19, 2025 Investigating issues with accessing Geckoboard 1h 22m Web Application
Started Mar 19, 2025, 01:58 PM UTC· resolved Mar 19, 2025, 03:20 PM UTC
- investigating Mar 19, 2025, 01:58 PM UTC
We are currently investigating issues with Geckoboard accounts being inaccessible. We'll provide updates as we learn more.
- monitoring Mar 19, 2025, 02:31 PM UTC
We've released an update to resolve the issues with accessing Geckoboard. We'll continue monitoring the situation and update you shortly.
- resolved Mar 19, 2025, 03:20 PM UTC
The service incident related to account access is now resolved. Thank you for your patience. Please contact us at [email protected] if you need any further help.
Notice March 11, 2025 Investigating issues with widgets creation and widget loading 3h 18m Web Application
Started Mar 11, 2025, 04:15 PM UTC· resolved Mar 11, 2025, 07:34 PM UTC
- investigating Mar 11, 2025, 04:15 PM UTC
We are currently investigating issues with the loading of widgets. We'll provide updates as we learn more.
- monitoring Mar 11, 2025, 04:29 PM UTC
We've released an update to resolve the issue that prevented widgets from loading promptly. We'll continue monitoring the situation and update you shortly
- monitoring Mar 11, 2025, 04:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2025, 07:34 PM UTC
We've resolved the issue preventing widgets from loading correctly, and widgets are now refreshing as expected. Please contact us at [email protected] if you have any further issues.
Minor March 7, 2025 Investigating a potential issue with Zendesk Chat 4d 2h Web Application
Started Mar 07, 2025, 05:09 PM UTC· resolved Mar 11, 2025, 07:37 PM UTC
- investigating Mar 07, 2025, 05:09 PM UTC
We are currently investigating a potential issue with Zendesk Chat. We'll provide updates as we learn more.
- identified Mar 07, 2025, 07:24 PM UTC
We have had reports of permissions errors on some Zendesk Chat connections. We've identified that these errors originate from the Zendesk API and began at 15:00 UTC today. We have escalated this to the Zendesk team and are awaiting a response. We will continue to post updates as more information becomes available.
- identified Mar 07, 2025, 11:24 PM UTC
Zendesk has internally escalated the issue affecting some Zendesk Chat connections through their API. We will continue to post updates as more information becomes available.
- monitoring Mar 10, 2025, 10:48 AM UTC
We've released an update and seeing some improvement to the issue affecting some Zendesk Chat connections. We'll continue monitoring the situation and update shortly.
- resolved Mar 11, 2025, 07:37 PM UTC
We've resolved the issue preventing some Zendesk Chat accounts from properly connecting over the Zendesk API. New and existing Zendesk Chat connections are now working as expected. Please contact us at [email protected] if you have any further issues.
Notice January 29, 2025 Issues with creating connections to Zendesk Chat 35m
Started Jan 29, 2025, 11:38 AM UTC· resolved Jan 29, 2025, 12:13 PM UTC
- investigating Jan 29, 2025, 11:38 AM UTC
We are currently investigating issues with connecting to the Zendesk Chat data source. Our team has identified the cause and is actively working on a fix. We will send you updates as soon as more information is available.
- monitoring Jan 29, 2025, 11:55 AM UTC
We've released an update to resolve the issues connecting to Zendesk Talk. We'll continue monitoring the situation and update you shortly!
- resolved Jan 29, 2025, 12:13 PM UTC
The service incident related to Zendesk Chat has been resolved. We appreciate your patience. Please feel free to contact us at [email protected] if you experience any further issues.
Notice December 16, 2024 Email Snapshot Delivery Issues 1d
Started Dec 16, 2024, 04:14 PM UTC· resolved Dec 17, 2024, 05:09 PM UTC
- investigating Dec 16, 2024, 04:14 PM UTC
We're aware that some scheduled email snapshots are not being delivered due to an issue with our email provider. One of their IP addresses has been flagged as spam by Microsoft Outlook. We're working closely with our provider to resolve this as quickly as possible. We apologize for the inconvenience and will update you as soon as we have more information.
- monitoring Dec 17, 2024, 11:27 AM UTC
We're continuing to monitor the situation
- resolved Dec 17, 2024, 05:09 PM UTC
We believe this issue has now been resolved, and all Microsoft Outlook users should be receiving their dashboard snapshots as expected.
Major December 6, 2024 Spreadsheet service degraded 25m Web Application
Started Dec 06, 2024, 08:31 PM UTC· resolved Dec 06, 2024, 08:57 PM UTC
- investigating Dec 06, 2024, 08:31 PM UTC
We are investigating an issue affecting our Spreadsheet service. At this time, existing widgets and new spreadsheet connections may be unavailable. We will provide further updates as they become available.
- identified Dec 06, 2024, 08:35 PM UTC
Our team has identified the issue affecting our spreadsheet service, and we are working on a resolution.
- monitoring Dec 06, 2024, 08:48 PM UTC
Our team has deployed a fix for the issue affecting our spreadsheet service. Existing widgets and spreadsheet connections are coming back online. We are monitoring the progress and will continue to provide updates.
- resolved Dec 06, 2024, 08:57 PM UTC
Our spreadsheet service is back online and fully operational. Thank you for your patience. If you continue to notice any unexpected behavior, please reach out to our CS team at [email protected].
Minor October 29, 2024 Investigating issues with widgets failing to refresh 1h 9m Web Application
Started Oct 29, 2024, 05:21 PM UTC· resolved Oct 29, 2024, 06:30 PM UTC
- investigating Oct 29, 2024, 05:21 PM UTC
We are currently investigating issues with widgets failing to refresh or refreshes being delayed. We'll provide updates as we learn more.
- monitoring Oct 29, 2024, 05:58 PM UTC
We've resolved the issues with widget refreshes. Widgets are now refreshing as expected and we'll continue to monitor.
- resolved Oct 29, 2024, 06:30 PM UTC
The incident related to widgets failing to refresh is now resolved. Please contact us at [email protected] if you experience any further issues.
Minor October 29, 2024 Investigating issues with dashboards failing to load 39m Web Application
Started Oct 29, 2024, 01:16 PM UTC· resolved Oct 29, 2024, 01:56 PM UTC
- identified Oct 29, 2024, 01:16 PM UTC
We are currently investigating issues with some dashboards failing to load. We'll provide updates as we learn more.
- monitoring Oct 29, 2024, 01:25 PM UTC
We've released an update to resolve the issues with dashboards failing to load. Dashboards should now be loading as expected and we'll continue to monitor.
- resolved Oct 29, 2024, 01:56 PM UTC
The incident related to dashboards failing to load is now resolved. Please contact us at [email protected] if you experience any further issues.
Minor October 28, 2024 Investigating issues with dashboards loading slowly 57m Web Application
Started Oct 28, 2024, 02:43 PM UTC· resolved Oct 28, 2024, 03:40 PM UTC
- investigating Oct 28, 2024, 02:43 PM UTC
We are currently investigating issues with dashboards loading slowly. We'll provide updates as we learn more.
- resolved Oct 28, 2024, 03:40 PM UTC
The incident related to dashboards loading slowly is now resolved. Thank you for your patience. Please get in touch with us at [email protected] if you experience any further issues.