Geckoboard incident

Issue Connecting Intercom (EU/AU Hosted Accounts)

Notice Resolved View vendor source →

Geckoboard experienced a notice incident on April 30, 2025, lasting 27d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 11:27 AM UTC
Resolved
May 28, 2025, 10:16 AM UTC
Duration
27d 22h
Detected by Pingoru
Apr 30, 2025, 11:27 AM UTC

Update timeline

  1. identified Apr 30, 2025, 11:27 AM UTC

    We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.

  2. resolved May 28, 2025, 10:16 AM UTC

    The issue affecting Intercom connections for accounts hosted in the EU and AU regions has now been resolved. We’ve worked closely with Intercom to implement a fix, and connections should now be functioning as expected. Please get in touch with us if you continue to experience issues.