Geckoboard incident

Investigating issues with Dropbox connections

Notice Resolved View vendor source →

Geckoboard experienced a notice incident on August 1, 2024, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 08:09 AM UTC
Resolved
Aug 01, 2024, 10:16 AM UTC
Duration
2h 6m
Detected by Pingoru
Aug 01, 2024, 08:09 AM UTC

Update timeline

  1. investigating Aug 01, 2024, 08:09 AM UTC

    We're experiencing issues with Dropbox connections, resulting in errors when fetching customer spreadsheets. Our team is actively investigating. We apologise for the inconvenience and will provide updates as soon as they're available.

  2. monitoring Aug 01, 2024, 09:41 AM UTC

    We've released an update to resolve the issues with Dropbox connections fetching spreadsheets. We'll continue monitoring the situation and update you shortly.

  3. resolved Aug 01, 2024, 10:16 AM UTC

    Problem solved! Spreadsheets via the Dropbox integration should work seamlessly again. If you still notice issues, please message us for help at [email protected].