Geckoboard incident
Investigating issues with Facebook, Facebook Ads, and Instagram data sources
Geckoboard experienced a minor incident on January 31, 2024 affecting Web Application, lasting 16d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2024, 09:41 AM UTC
We are investigating issues with these data sources and are actively working on a fix. We will keep you updated.
- identified Feb 01, 2024, 07:00 AM UTC
We have identified the cause of the issue and are actively collaborating with Meta (Facebook) to address it. We will share further updates, including estimated resolution time, as soon as possible.
- identified Feb 06, 2024, 02:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 08, 2024, 04:52 PM UTC
If your Facebook Ads and/or Instagram visualisations are showing "Failed to show widget data" or "We were unable to build your widget", please log in to Geckoboard and navigate to https://app.geckoboard.com/admin/connections From there, use the "Reconnect" button next to your Facebook Ads or Instagram connections to reconnect them. Once reconnected, all widgets powered by the connection(s) will load normally again. We are continuing to work on a fix for the issue affecting the Facebook integration.
- resolved Feb 16, 2024, 09:55 AM UTC
The service incident that affected the Meta integrations (Facebook, Facebook Ads, and Instagram) is now resolved. If your Facebook, Facebook Ads and/or Instagram visualisations are still showing "Failed to show widget data" or "We were unable to build your widget", please log in to Geckoboard and navigate to https://app.geckoboard.com/admin/connections From there, use the "Reconnect" button next to your Facebook, Facebook Ads or Instagram connections to reconnect them. Once reconnected, all widgets powered by the connection(s) will load normally again. Unfortunately, Meta no longer allows us to retrieve the data that powers the “Post Likes”, “Post Comments” and “Post Shares” metrics in the “Post Stats Number Widget”, so these widgets won’t work after reconnecting. However, we’ll be working on a revamped Facebook integration in the coming months and hope to make these metrics available again alongside other enhancements. Please get in touch with us at [email protected] if you experience any further issues.