Intercom metrics have stopped updating for some customers

Update timeline

1. identified Jun 26, 2024, 04:29 PM UTC

   We are currently investigating an issue affecting our Intercom integration, as a result of which some Intercom widgets may be showing out-of-date information. We have identified the issue and are working on a resolution.

2. monitoring Jun 26, 2024, 05:29 PM UTC

   We have rolled out a fix for this problem and all Intercom widgets should start updating again. We will continue to monitor the situation over the coming hours.

3. identified Jun 27, 2024, 08:21 AM UTC

   We are continuing to see this issue affecting some customers, and are working to resolve it.

4. identified Jun 27, 2024, 08:22 AM UTC

   We are investigating an issue affecting our Intercom integration, as a result of which some Intercom widgets may be showing out-of-date information. We are working on resolving this and will share another update as soon as possible.

5. monitoring Jun 27, 2024, 11:19 AM UTC

   We have released an update to address the issues with Intercom metrics. We will monitor the situation closely. If you are still experiencing any issues, please get in touch.

6. resolved Jun 27, 2024, 04:21 PM UTC

   The service incident related to our Intercom integration is now resolved. Please contact us at [email protected] if you experience any further issues.