Geckoboard incident

Email Snapshot Delivery Issues

Notice Resolved View vendor source →

Geckoboard experienced a notice incident on December 16, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 04:14 PM UTC
Resolved
Dec 17, 2024, 05:09 PM UTC
Duration
1d
Detected by Pingoru
Dec 16, 2024, 04:14 PM UTC

Update timeline

  1. investigating Dec 16, 2024, 04:14 PM UTC

    We're aware that some scheduled email snapshots are not being delivered due to an issue with our email provider. One of their IP addresses has been flagged as spam by Microsoft Outlook. We're working closely with our provider to resolve this as quickly as possible. We apologize for the inconvenience and will update you as soon as we have more information.

  2. monitoring Dec 17, 2024, 11:27 AM UTC

    We're continuing to monitor the situation

  3. resolved Dec 17, 2024, 05:09 PM UTC

    We believe this issue has now been resolved, and all Microsoft Outlook users should be receiving their dashboard snapshots as expected.