Gecko experienced a major incident on April 18, 2018, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 18, 2018, 10:14 AM UTC
Our US region is currently unavailable, we are working to restore it ASAP
- identified Apr 18, 2018, 11:00 AM UTC
We have identified the cause as a partial outage with our service provider who are unable to route traffic to our servers at this time. We are working with them to resolve the problem and restore service as soon as possible. All clients in our EU region are unaffected by this.
- monitoring Apr 18, 2018, 11:09 AM UTC
We have restored service to our US-E clients however we are still working to fully resolve the issue and ensure continued availability.
- monitoring Apr 18, 2018, 12:43 PM UTC
All services are now fully operational again. We're continuing to monitor the situation closely and ensure all systems are stable.
- resolved Apr 18, 2018, 02:09 PM UTC
This incident has been resolved.