Gecko incident

Increased response times

Notice Resolved View vendor source →

Gecko experienced a notice incident on September 30, 2019, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2019, 08:59 AM UTC
Resolved
Sep 30, 2019, 09:14 AM UTC
Duration
15m
Detected by Pingoru
Sep 30, 2019, 08:59 AM UTC

Update timeline

  1. investigating Sep 30, 2019, 08:59 AM UTC

    We are investigating an increase in API response times leading to slow operation of GeckoForm in our EU region.

  2. identified Sep 30, 2019, 09:11 AM UTC

    We have identified problems with a caching layer and are taking steps to resolve this.

  3. resolved Sep 30, 2019, 09:14 AM UTC

    We have switched over to our secondary caching infrastructure and API response times are returning to normal levels. We will continue to investigate the cause.