Gecko experienced a major incident on June 26, 2020, lasting 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 26, 2020, 11:20 AM UTC
Attendees were unable to check-in for online events through the RSVP page. This issue continued to have an impact on attendees for 26 minutes, between 9:36am and 10:05am. This issue impacted both the EU and US-E regions. It was caused by a misconfiguration in our infrastructure as the team worked on increasing capacity for clearing.
- postmortem Jun 26, 2020, 11:21 AM UTC
Our engineering team will be putting in place additional monitoring for the RSVP pages to ensure performance and availability issues are spotted as soon as these occur.