Gecko incident

Gecko Forms, PreChat Forms & AI ChatBot are not operating as expected due to Cloudflare outage

Major Resolved View vendor source →

Gecko experienced a major incident on November 18, 2025, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:51 AM UTC
Resolved
Nov 18, 2025, 03:22 PM UTC
Duration
3h 30m
Detected by Pingoru
Nov 18, 2025, 11:51 AM UTC

Update timeline

  1. investigating Nov 18, 2025, 11:51 AM UTC

    We are currently experiencing an issue with our AI chatbots not responding as expected. This is also affecting any Gecko Forms and Prechat Forms using Cloudflare captcha. We believe this is due to Cloudflare Global Network experiencing issues. We are currently investigating the issue.

  2. monitoring Nov 18, 2025, 02:31 PM UTC

    The issue has been identified as a global outage with Cloudflare. We have identified a workaround for AI chatbots and are monitoring the situation at https://www.cloudflarestatus.com

  3. resolved Nov 18, 2025, 03:22 PM UTC

    We are now seeing a return to normal functionality but will continue to monitor the situation further. Please reach out to a member of the customer success team if you are still experiencing issues.