Gecko experienced a major incident on July 8, 2026, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 08, 2026, 12:20 PM UTC
We are currently experiencing an outage with our chat widget where incoming messages are not being recieved by the Gecko systems. We are investigating the issue.
- monitoring Jul 08, 2026, 01:23 PM UTC
We identified an issue affecting our Pusher service caused by updating our security tokens, which have now been updated. The live chat widget and bots should now be operating as expected. We are continuing to monitor the situation.
- resolved Jul 08, 2026, 02:18 PM UTC
This incident has now been resolved. If you are still experiencing issues with the live chat widget and bots, please reach out to a member of the Customer Success team.